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Stepping Down Gracefully

ABOUT THE AUTHOR
Ron McMillan is coauthor of the New York Times bestsellers, Crucial Conversations, Crucial Confrontations, and Influencer.Ron McMillan is the author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
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Crucial ConversationsQ Dear Crucial Skills,

I thought I was ready to become a supervisor in my company so I applied and was given the job. However, after two and a half years in my job, I am discovering that I am either not ready, or I feel so unsupported by my supervisor that I am now unwilling to continue in this position. Either way, I want to step down from my position gracefully and return to my old position while maintaining a strong relationship with my supervisor. Do you have any advice?

Stepping Down

A Dear Stepping,

The corporate ladder and the designated career paths in most companies are usually well known and everyone understands that success is defined as a vertical climb. Having risen to the rank of supervisor, you have decided to step down from your position. I congratulate you for having the intelligence and good sense to recognize what you really want and the courage to pursue it. Good for you.

Now that you have decided to take that step, you ask how you can do it gracefully. You are wise to think this step through before acting. Because you are moving against the grain, management could easily misunderstand your reasons for stepping down. They might assume you lack loyalty to the company or that you are not grateful for the trust they have shown in you by promoting you. They could question your commitment to doing a good job. Most likely none of these stories are based on your performance; rather they are formed by the surprise of you going against expectations.

The conversation you have with your immediate supervisor and any other relevant managers is a crucial one. There’s a skill I recommend you use that clarifies your motives and thinking while reducing defensiveness in others. It’s simply called Share your Good Intentions.

To use this skill, state your decision to step down, your reasons, and your intention going forward. You might say to your immediate boss, “I’ve decided not to continue in my position as a supervisor. I’ve worked very hard over the last two and a half years to do a good job, and I realize that I like being a producer, not a supervisor. I am committed to the success of the company and our team, and I want to add value. Going forward I believe I would do that best as a producer.”

This skill makes it clear that even though you don’t want to continue as a supervisor you have good will toward the company and the team and you will work to contribute in your new position. This helps to dispel any false stories or assumptions managers might otherwise be tempted to conclude.

Next, depending on your boss’s questions, you may need to explain your reasons in greater detail and help to plan the transition. Be sure to not leave your boss or your company in the lurch. Be flexible and willing to help in the change.

When you are open and clear about your decision and express your good intentions, others are less likely to misunderstand and your transition is likely to be both efficient and graceful.

All the best,
Ron

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Ron McMillan Crucial Conversations

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  1. Jim
    | #1

    I think that the advice that you’ve provided is sound if we presume that the writer has actually discerned a more ‘truthful path’. However, within the question lurks a suggestion that there are unresolved conflicts with a supervisor that may be contributing to the writer’s poor performance and/or satisfaction. Managing those conflicts will be crucial to continued job satisfaction and may even need to be resolved before the writer can actually make a good decision about stepping down at all. There is wisdom that suggests one ought not to make a major life decision during a time of conflict. All the best.

  2. Mary
    | #2

    The advise provided works when there is mutual respect adn the “Stepper Down” was seen prior to supervision position as a “good producer.” As a supervisor, I actually took offense to the statement “I realize that I like being a producer, not a supervisor” since authentic leaders do produce and assure their team will have value added with the “step down” and will improve job satisfaction for all involved.
    Thank you

  3. susan
    | #3

    Jim beat me to it… sounds like there are relationship issues with the supervisor that might well survive a decision to step down and possibly impact the writer’s satisfaction even in a non-supervisory position. Resolving that issue may well make the current job more rewarding, but even if they choose to step back to a prior role, it sounds like an issue that needs to be addressed.

  4. Peter
    | #4

    No matter how well versed in the art of critical conversations I don’t see this one going well.

  5. Steve
    | #5

    I think Jim has a great point. The writer needs to really know what is going on. Also, I am not sure I would chose the wording, “I like being a producer, not a supervisor.” Just in case someone takes you too literally, I would suggest these words are loaded with extra meaning…such as supervisors are non-producers. Just a thought!

  6. Marilyn
    | #6

    What an excellent article. I can see how this would be exceptionally useful when you are, as in this case, going against expectations. However, perfecting the skill of “sharing your good intentions” seems like it would be advantageous at any time to lessen the likelihood of others “making up stories”. Keeping people in the “pool of shared knowledge” seems, to me, to be a better use of time and energy than having to bring them back to it.

  7. Mary
    | #7

    @Jim
    I completely agree with Jim and was glad to see that he saved me the task of making the same point!

  8. Rachel Peterson
    | #8

    I agree with Jim in that the writer needs to address the issue of feeling “so unsupported by my supervisor” Have you had that Crucial Conversation? Do you know other people-friends, family, business aquaintences who are at your level or even a level or two above you, whom you could ask to mentor/coach you? Think thru what makes you feel inadequate to the challenges you face, what are your expectations, and are they realistic of yourself and of your boss? If you need a pat on the back because you reached a personal goal, and your boss doesn’t notice, do you take that as not being supported? I applaud that you reached for something that you felt was a step up. This challenge is a growth opportunity for you, and if you decide to stick with it, you will have some great things to teach those who come along behind you.

  9. Bruce Lemmon
    | #9

    Again, my hopes have been dashed. By the title of the article I was so hoping that the Idiot that wrote the article about global warming was announcing the recognition of his stupidity!

  10. Mark
    | #10

    @Steve
    I agree with Steve that the words “producer” and “supervisor” might be distracting and some people would find offense. But neither do I think Ron was suggesting use of his phrasing verbaitm. Since the details of the position and title were omitted, and in the interest of concise writing, we can probably assume that it was meant to insert a more specific position title.

    Separately, I believe an element of the discussion that might be safest for Step Don to raise is compensation. An (unspoken) worry of the supervisor may be whether Step Down expects to carry his/her current pay back to the old position. I’ve seen circumstances where both parties wanted this same outcome (for the new supervisor to return to the staff level) and yet they never broached the converstion with the other for fear that the other would be offended. For Step Down to be clear about his/her desired result and to make the financial part of the conversation safe may be the most important part of the conversation.

  11. Susan Whitlock
    | #11

    So you’re saying a supervisor is not a producer? I understand the intent behind that word choice, however, I agree with Steve and Mary that there are probably better ways to differentiate the role of supervisor versus front line worker. I also agree with Jim. Stepping down from the role does not address the other issues which are bound to continue.

  12. Tom Wood
    | #12

    I’ve been reading the Crucial Skills articles for a year and so and generally like the advice given. But Mr. McMillan’s article left me with more questions than answers.

    The person asking for advice indicated one of the reasons he wanted to step down as supervisor because he was getting no support from his supervisor. Rather than prepare him to address that very critical issue, you suggest he dance around it by saying he wants to be a worker bee, not a supervisor. That seems disingenuous. If this person was not getting the support he needed from his supervisor, he should have raised the matter beforehand. But even at this late stage, it seems that he should have that discussion with his supervisor. First, it may lead to a clearer understanding and perhaps an agreement to work together better, before he makes a final decision to quit as supervisor. Even if the individual feels it’s too late for him, a frank, safe discussion with the supervisor could help this person’s successor.

  13. Malisa Gill
    | #13

    In reading your article on Stepping down I was curious as to why we did not ask “Stepping Down” if they had a crucial conversation with their boss about their performance. It states in the letter that I am discovering that I am either not ready, or I feel so unsupported by my supervisor that I am now unwilling to continue in this position. Has this been addressed to the supervisor / boss? Will they be blind sided when “Stepping Down” comes in and does not want to do the job anymore. If I were managing this person I would like to work with them first, find out what is going on and if it is a matter of support or if they really do not want to be in management. At least that way both sides could say they tried and it did not work out for this person. I feel that possible a conversation is missing before the drastic step or stepping down should be taken.

  14. Roy Dust
    | #14

    In my experience I have seen time and again where someone who deserved to be advanced later found the new position beyond their abilities or comfort zone and although they may be doing an admiral job, they struggle with the stress and feel trapped.
    Unfortunately, to often they gave up and left or finally became so concerned that it did effect their performance and they were let go.
    I think that quality people are far to important and retaining them in whatever position is best for them and the company should be given a chance. This example seems to be a valid attempt at doing the right thing.

  1. | #1