From the Road: Do You Know Where Your Participants Are?
Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts.
I spent last week in the classroom—the back of the classroom. No, it wasn’t for misbehaving. I observed a couple of our certified trainers deliver training. I don’t get to do this very often, so I wondered how this experience would compare to the view from the front of the class. I prepared for what I thought I should expect and settled in for a two-day experience. Yet nothing I did prepared me for the end of the class.
The trainer had wrapped up, answered questions, and closed on a high. I was turning my attention to something else when I heard the unthinkable. He said, “I really enjoyed having you here for the last two days and hope you learned some new skills and approaches.” Now hang on, because while I have heard this last part many times, it was this next part that really caught my attention. “I’ll be coming around your work area this next week and will stop in to see how you’re doing with your skills and answer any questions you might have.”
Wow! What a novel idea! What difference would it make to be able to re-connect with the participants? Coach them? Encourage and praise them? Help them apply their skills to the situations and circumstances that are most pressing? So here’s my question for you: Do you know what happens to your participants once they leave the class?
Share your thoughts below.
- From the Road: The Importance of Propinquity
- From the Road: Break the Plane
- How can I help participants better understand and benefit from the summary questions at the end of each section of training?
- How do I respond to participants’ concerns about participating in training?
- From the Road: Training That Keeps on Giving