ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Listen to Kerrying On via MP3
Listen to Kerrying On via iTunes

This year I’ve decided to give you (kind readers) a Valentine’s Day gift. I know it’s a few days late, but since my present is neither candy nor flowers (and won’t decay) I think the gift I have in mind will do just fine. I’m giving you a nonperishable story of a Valentine’s Day I experienced some thirty-five years ago. It’s a tale that I believe might help lift your spirits some day when you’ve done something—how does one put it?—not all that clever. Plus the story provides a nice reminder of the importance of keeping focused on what you really want.

It all started one Saturday evening when I suddenly realized that I only had an hour to buy my wife a Valentine’s Day gift. Since Louise was working on a project across campus (I was a grad student at the time), I loaded our six- and four-year-old daughters into the back seat of our Volkswagen bug, strapped our six-month-old son into one of those plastic baby carriers, and headed off to the nearest shopping center I could find.

Soon, with Becca, Christine, and a Raggedy Ann doll connected to me in a daisy chain of hand holds and Taylor swinging gently in the plastic carrier clutched in my other hand, we found ourselves scurrying through a very high-end shopping center that was close to our apartment—but unlike any place I’d had ever been before (it didn’t have “Mart” or “O-rama” in the title). It was chock-full of wealthy, beautifully attired, perfectly coiffed people who frequented the luxurious stores that surrounded us.

Since I had been cleaning my outdoor grill when it struck me that I needed to buy a gift, I didn’t look much like the prim and proper patrons around me. I looked more like the Maytag repairman, and my kids appeared as if they had just been plucked from the sand pile in our back court. Which they had. The shoppers’ genial smiles turned into looks of disapproval as they scrutinized our scruffy clothes, our home-cut hair, and our barely opposable thumbs.

Eventually the four of us found our way to the home center of a posh department store where they had on display the very present my wife had hinted she wanted—a variable speed blender, complete with pulse control. Soon, a perky clerk was wrapping up a bright red blender I had chosen in honor of Valentine’s Day. I knew that a household appliance wasn’t as romantic as, say, a diamond necklace, but you have to ask yourself: Can you whip up a batch of pureed spinach with a diamond necklace? I don’t think so.

Next, as the clock continued to run, the girls and I scampered out into the shopping center in search of an affordable card. Everything was so expensive. A simple card cost five bucks.

“Daddy,” Christine uttered, “don’t you think . . .”

“Shush,” I blurted as we hurried past one high-end store after another. “I need to find your mother a card.”

“I know,” Christine continued, “but . . .”

“No ifs-ands-or-buts about it. If I don’t find a card, I’m in trouble.”

Seeing that her sister was getting nowhere, three-year-old Becca asked: “Where’s baby Taylor?”

It was like being hit by a bucket of cold water. There in the hand that had once carried my son, was a package containing a variable-speed blender, complete with pulse-control. Where was baby Taylor?

“He’s back in that big store,” Christine offered as she pointed to the far end of the shopping center.

Egads. I had left my son in the middle of the blender display! In a flash I reversed course and headed back to the scene of the crime where I frantically tried to get into the store—repeatedly banging into a locked pair of massive glass doors.

“The place is closed,” explained an older gentleman walking by. “It’s Saturday night.”

“But I left my so . . .” I cut myself off midword. “But I left something inside.”

“You’ll have to go around back to the employee entrance,” the fellow explained.

Moments later the girls and I scurried along a terribly long wall while employees disgorged from a lone door at the far end of the building. The animated employees walking our way were all talking about some idiot who had . . . (well, you can guess). Then, as they saw me frantically hustling along with my two remaining kids in hand, they quickly concluded that I was the fool they had been bad-mouthing.

If looks could kill . . .

The best I could do was smile back lamely. I just wanted my son back.

Eventually my daughters and I found ourselves inside the building and standing next to a knot of folks who were cooing and making other baby noises while my son, still in his plastic container, smiled back politely. I searched for the proper words.

“Has anyone found a baby? It seems I’ve lost one.” No, that would land me in jail for sure.

“Funny thing, I came with three kids and now I only have two. Go figure.” Equally lame.

Eventually I blurted out, “You’ve found my son! Thank you. Thank you. Thank you.”

Pointing out that they had found (rather than I had lost) my son appeared to take the edge off the pack of store clerks. Nevertheless, the lady in charge gave me a long, hard look before barking, “Do you think you can get him home without losing him?”

“I brought my Raggedy Ann,” Christine remarked as she held up her well-worn doll. “And I didn’t lose her.”

“Yes, dear and I’m very proud of you,” I muttered back. Then looking the authority figure directly in the eye I tersely proclaimed, “So, we’ll just be heading on home now.”

With this lame pronouncement fresh off my lips, I snatched up Taylor and retreated out of the massive building.

“Do we tell Mommy the secret?” Christine asked as we walked back to the car.

“No!” I blurted. “We mustn’t tell Mommy that I bought her a variable speed blender, complete with pulse control. It would spoil the surprise and we don’t want to spoil the surprise.”

“I mean. . . how you left Taylor in the middle of the store and then got locked out?”

I was doomed. There was no way I was going to be able to keep the two girls from tattling on me. And sure enough, a few minutes later when we pulled up in front of our apartment, the girls bolted from the car as they rushed to tell mom the exciting news. They kept the blender a secret, but not the fact that I had left their baby brother in a big, scary store. That part of our little escapade they told with great relish.

“You left him in the store and then got locked out?” Louise asked incredulously as I presented her a brightly-wrapped gift.

“True,” I explained, “but you haven’t had a chance to see the gift I bought for you. I was so focused on expressing my love for you with this truly special household item—complete with pulse control—that I lost focus for a second.”

“You didn’t lose focus,” Louise accused, “you lost Taylor!”

“I didn’t lose my Raggedy Ann,” Christine offered.

And so there you have it my friends—my present to you. Never again did I leave a child locked in a department store. I learned my lesson. I learned to stay focused on what really matters.

In addition, I freely admit to my idiocy. That’s the whole point of this story. One day when you’re feeling bad because you missed a deadline at work or maybe you were late picking up your daughter at soccer practice, think of me and my Valentine’s Day debacle. Compared to me, you’ll be a saint. And should a loved one become angry at you for not flossing your kids’ teeth adequately or keeping them from getting hurt on a see-saw, you can say: “True, I messed up. But at least I’m not as bad as that idiot who left his baby in the middle of a blender display!”

That’s my present to you.

Kerry Patterson Crucial Conversations, Kerrying On

ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Listen to Kerrying On via MP3
Listen to Kerrying On via iTunes

Last month, I wrote about the Patterson family Christmas of 1956. I shared how I was able to find joy during a time when we had few, if any, presents or other “things.” Many of you wrote back that the tale reminded you of similar times where you too were able to stumble on Christmas despite your challenging financial circumstances. Thank you for your kind and heart-warming reaction.

One of you wrote that after sharing the story with a friend, she replied that she had already received four similar stories that lauded the joys associated with poverty—and if this were true, why don’t we seek poverty all of the time? I can understand the response. The last thing I wanted to suggest was that the poverty itself was something worth seeking.

I’m reminded of when I was first married and attending graduate school in Palo Alto, California. Each week my wife, three children, and I went to church with a couple dozen other young struggling student couples along with a hundred or so wealthy congregants who lived on the edge of campus. These folks of extraordinary means would leave their estates in the foothills and drive their luxury German cars to church where they would then tell those of us who were living in tiny boxes called student housing just how lucky we were. They would most sincerely explain—often with tears in their eyes—how they fondly remembered their college years and recalled them as the best time of their life.

My reaction was predictable. “Really?” I thought to myself. “These are the best years? I study endlessly. I have very little time left for recreation or hobbies. Every month I worry about making ends meet. When our old jalopy breaks down, we go without something in order to pay for the repair. These are the best years of my life? Tell me it isn’t so!”

Some thirty years later, when my church assignment had me speaking to a group of young married college students, I listened intently as other older speakers shared the predictable message of “These are the best years of your life!” When it came my turn to speak, I stood up and said, “I’ve had money and I’ve not had money, and to be frank—I prefer having money.” (This brought a chuckle.)

“And as far as college years being the best years of my life, I do remember how great it was to be young and energetic and studying full time with some of the world’s best thinkers. I recall playing with my children between classes and then catching the campus bus for a ride to the psychology building where I listened to the world-famous scholar Solomon Asch as he reviewed his earlier studies of compliance and independence. As I sat and took in the words of the world’s best, I knew how lucky I was.

“I also remember the unrelenting stress of not having enough money—of not being able to give my children as much as I would have liked—the missed lessons, the thinner coats, the oatmeal instead of eggs. In fact, when I finally finished six years of graduate school, took a job, and we bought and cooked our very first chuck roast, my kids fought over who got the drumstick. They didn’t know any better. All they had ever eaten was chicken.”

So, some of the aspects of those college years were indeed wonderful, other aspects . . . not so much. With this in mind, I want to affirm that I never intended my story as an endorsement of poverty. I only wanted to say that even when times are tough (and yes, tough times come with sacrifices and suffering), you can still find joy in the simple things.

This has certainly been true for me. Going into this season, I can already tell you what my favorite memories will be. They won’t be the gifts sitting wrapped under my tree at home. They’ll be the memories of the time I’ve spent with loved ones—playing games, telling stories, and sharing hand-made gifts.

I’m already working on this. At our recent family Christmas party, we gathered at my daughter Christine’s house and sang carols and played games while the young cousins shared simple presents. As promised, I read the story of our 1956 Christmas, and at the end, I gave each of my children and grandchildren a small package of peanut brittle my wife and I had just made. It’s a memory I’ll cherish forever.

We also ooh-ed and ahh-ed over a hand-crafted alphabet book one granddaughter had made for her 18-month-old cousin; and everyone applauded and cheered as another granddaughter read a poem she had carefully composed on the computer. The poem described the joys of the season as viewed through the eyes of a nine-year-old. As I sat and took in her innocent words of wonder and encouragement, I couldn’t have been more proud.

So no, I don’t encourage poverty as a means of finding the true holiday spirit. But I do stand by the claim that often, the things that matter most can be shared by all. Time devoted to thoughtful conversation, stories told across generations, and acts of unconditional love are all free. They’re also as precious as gold.

My colleagues and I have created a holiday e-card to thank you for your support and association with our newsletter, training courses, and other services. View it now!

Kerry Patterson Crucial Conversations, Kerrying On

ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Listen to Kerrying On via MP3
Listen to Kerrying On via iTunes

1956 was a hard year for the Patterson family. One evening Dad came home from work at the lumber mill in so much pain he could scarcely drag himself out of the car. He had tripped at work and hurt his back. Worried about his paycheck at the end of the week, Dad pulled himself to his feet and gutted it out until the end of his shift, despite a pain that (we later learned from a coworker) was so gut-wrenching he almost passed out several times.

Mom tried to heal Dad with a variety of homemade poultices that had such a stench they practically peeled back the wallpaper. But to no effect. Eventually Dad put himself in the care of a surgeon who cut a piece of bone from his hip and fused it into his spine. The Workers Compensation Fund refused to cover his injury (claiming he had aggravated a pre-existing condition). So two weeks later when he returned home to heal, all the money we had to live on for the next six months would come from whatever Mom could earn making and selling pastries.

The neighbors soon caught wind of our plight and hardly a day passed without someone dropping by with a slab of venison or a basket of wild asparagus. We quickly discovered that beggars, indeed, can’t be choosers as we learned to dine on everything from goose eggs to elk heart. But it wasn’t all gizzards and duck feet. One day, Walter Kaiser, the retired boatswain mate who lived across the street, brought by a huge bag of delicious unshelled peanuts he’d won playing bingo at the VFW.

As fall drifted into winter and Dad continued to heal, my thoughts turned to Christmas. Without money for presents I began to wonder if the peanuts would be our only gift that year. What I really wanted was a telescope. I’d found a picture of a swell one in the Sears catalogue, but I knew it would cost too much, so I put in a request for an inexpensive, plastic spy glass.

Mom could tell I wasn’t adjusting well to our newfound poverty and did her best to remain cheerful despite the fact that our financial crisis was exacting a toll on her. Between caring for Father, raising two boys, and making baked goods, Mother scarcely slept. And yet she was our rock. One evening she caught me crying in my room because my weekly allowance had been long abandoned and I suddenly realized I hadn’t saved enough money to buy presents for my relatives. Each year I purchased a gift for my grandparents, parents, brother, aunt and uncle, and two cousins. Now what would I do?

Mom comforted me while she searched for a solution.

“Let’s see,” she muttered. “You don’t have any money. I don’t have any money . . .” Then it came to her in a flash. “Walter’s peanuts!” she shouted with glee. “Walter’s peanuts!”

Mother then explained that she would teach me how to make peanut brittle for Christmas. A box of brittle would make a delicious present—for young and old alike—and we already had all of the ingredients we needed.

For several evenings I donned my mother’s apron, stood on a stool, and labored happily over the stove. On the last night, after the last batch of candy was finally completed, Mom brought out the end of a roll of newsprint and I colored on it until it made a suitable wrapping paper. Soon I had a nicely wrapped present for everyone.

But my holiday mood didn’t last. There was no sign of a spyglass anywhere and I was just sure my tenth Christmas was going to be the worst Christmas ever. Once again, it was Mother who came to the rescue. As I sat at the kitchen table, mooning over the Sears catalogue toys that I wouldn’t be getting, Mom gently tapped me on the shoulder. I turned around and there she stood with her arm outstretched and an axe clutched in her hand.

“It’s time for you to go get our Christmas tree,” Mother said with a smile.

I couldn’t believe it. The axe was being passed on to me! Since Dad was house-bound, I would now carry the axe. Drawing myself out of my funk, I carefully took the bucolic scepter from Mom’s hand, hiked into the snow-covered forest that was our backyard, and chopped down a spruce tree.

An hour later, as I huffed, puffed, and hauled the newly cut tree to our home, I ran into Walter.

“That’s kind of a shabby looking thing,” the former navy man barked as he bit down on his pipe.

It was. The good looking trees were too far away for me to haul them all the way back to our home, so I had settled on a tree that was nearby. This tree was decent on one side and pretty shabby on the other.

“I have just the thing,” Walter offered as he disappeared into the shed behind his house. A couple minutes later he returned with his solution to our lackluster tree—a hand drill and several drill bits.

“Every place there’s a gap in the tree, drill a hole,” Walter snapped. I’ll tell you which drill size and where to drill.”

After I finished boring the holes, Walter handed me a stack of limbs he’d cut from a pine tree nearby and stated: “They’re not a perfect match, but they’re close enough for government work.”

Uncertain but hopeful, I began to insert pine branches into the holes I had drilled in the spruce tree. Then, with Walter’s help, I cut the newly affixed appendages to the right length and trimmed a little here and a little there until the tree looked surprisingly full—curiously motley, but full.

Christmas day finally came and all I could think about were the presents I had made. How would my family react? I didn’t have to wait long to get an answer, for soon my relatives were tearing away the homemade wrapping paper and sampling the treasure inside.

“It’s wonderful!” My aunt Mickey exclaimed as she bit into the brittle.

“And you made it all by yourself!” Grandpa Bill enthused.

“Why it’s far better than anything store bought,” shouted my uncle Vic.

“And just look at the tree!” my father proudly said. Then he paused for effect and asked, “Did you know that Kerry is responsible for that tree?”

“I understand you cut it down and then spruced it up.” (Actually I had pined it up.) “Is that true?” asked Grandpa.

And so, in a flurry of compliments and joyful affirmations, our 1956 came to an end. By mid-January, Dad had returned to work at the mill and things were back to normal.

I hadn’t thought much about that particular season until I started wondering about this year’s bleak economy and the challenge many people will have as they try to bring joy to the holidays. I don’t know what it will be like for others; however, I do know this. In 1956, the year of our poverty, I didn’t get a spyglass. We simply didn’t have enough money.

But you know what? It didn’t really matter. I still found Christmas. I found it in Mom’s irrepressible spirit and endless ingenuity. To this day, I can close my eyes and see her cheerfully toiling over delicious petit fours into the wee hours of the morning. Dad constantly praised me for growing into what he called “a little man.” That was his gift to me. My family complimented the brittle and the goofy looking tree I cobbled together with the same enthusiasm generally afforded a returning hero. That was their present.

During this lean year, several of my family members are taking their lead from 1956. Many are making gifts rather than buying them. My nine-year-old granddaughter, Rachel, has sewn a bunting for her sister who will be born on December 21st. The material for the outfit cost less than a dollar, but the fact that she sewed it with her own two hands makes it priceless. I suspect her gift will get most of the ooohs and ahhhs at the Patterson gathering this year. I also suspect that it’ll be Rachel’s favorite gift as well.

We’re also taking special care to spend as much time as we can together. The time of shared love and caring is the biggest part of any memory we’ll create. And when we gather on Christmas Eve, I plan on reading this story aloud. I’ll give other gifts. I’ll share other things, but they’re only things. This story, taken from memory and recorded with love, will be my favorite gift.

So there you have it—1956, the year of our poverty. The year my father tripped . . . and I stumbled on Christmas.

Kerry Patterson Kerrying On

ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Listen to Kerrying On via MP3
Listen to Kerrying On via iTunes

When my best friends and I were kids growing up along the shores of the Puget Sound, the water was our favorite playground. It’s a good thing, because we certainly had a lot of it. It fell from the sky in unrelenting sheets of cold misery until it eventually gathered about us in a giant recreational hodgepodge of lakes, streams, and inlets. Hardly a summer day passed that we didn’t find a way to float in it.

By age fourteen, we had widened our tastes from floating safely in placid lagoons to using the water as a thrill park—particularly the water found underneath the docks. This was back in the early sixties when fish canneries still spewed a red stream of cast-off salmon heads and slimy innards straight into the bay. Sharks gathered at the entry point of the disgusting flow in a feeding frenzy of pink froth, teeth, and terror.

Few people have ever seen a sight such as the one found outside those canneries. Few people would want to see such a sight. Unless, of course, you were fourteen years old and pretty much lived for the chance of throwing yourself smack dab in the middle of just such a biological curiosity. Which is exactly what we did. My buddies and I took one look at the tangle of teeth and fins and knew we had to find a way to study it up close.

After scrounging logs and really thick string for a couple of days, our intrepid gang cobbled together a raft for just such idiotic purposes. We christened our highly unstable craft “Death on a Log” and then promptly paddled straight to the heart of the toothy treasure. It’s hard to describe the sheer visceral pleasure of gliding into a foaming pool of frenzied sharks. There we were, virtually surrounded by a pulsating mass of fins, teeth, and eyeballs—completely swallowed up by the roar of gushing entrails. It was fourteen-year-old heaven.

At first, we just stood there, triumphantly ensconced in the epicenter of this ecological nightmare, drawing strength from the electric energy of the moment. And then, one part adrenaline, two parts testosterone, and ten parts boy took over. First, we smacked the throbbing mass with our paddles. Take that you nasty sharks! Smack! Smack! Smack! Then we poked at the tangle with assorted sticks. Poke. Poke. Poke. We capped off the experience with a series of whoops and grins—shouting and gyrating on the very edge of sanity. It was a perfect teenage moment. And then Frank stepped over the edge and tumbled into the churning waters.

Movies generally show such life-threatening moments in slow motion. That’s because in real life they happen in slow motion. When Frank fell, it was as if time had slowed to one-tenth its normal pace. The tumble took forever. First, Frank’s left leg slipped off the edge. Then his body hung in space between the raft and death for about an hour—until death took the upper hand. As we stood, frozen to the raft, Frank plunged into the roiling sea. Only he didn’t really plunge. He hung in a grotesque, cartoon-like position above the danger below until he finally lurched toward the outstretched hands of his friends. He exerted just enough strength to propel his body to a spot six inches from the raft—except for the back of his head, which found the outside log with a sickening thud. He was out like a light, floating in a boil of ichthyoidal rage.

Tom, closest to the edge of the raft, jumped into the frenetic foam without so much as a second’s hesitation. It was stunning to watch him leap straight into the jaws of death (no metaphor here, these were the jaws of death). Okay, maybe the Puget Sound sharks weren’t thirty-foot great whites. Maybe they were only four to six feet long, but their rows of teeth were deadly enough and the danger was heart stopping. Somehow Tom managed to pull himself and Frank back onto the raft, but not before both had received several nasty bites. For five minutes we huddled together in a mist of foam, blood, fear, and gratitude. Then we slowly made our way back to shore.

For those of you who have never been a fourteen-year-old boy who has just escaped death by a whisker, you might think that we then gleefully returned home. We didn’t. Instead, we did what we always did under such ridiculous circumstances. We struggled to come up with a cover story. We couldn’t tell our moms that Frank and Tom had fallen into a whirlpool of sharks. They would have asked questions about where the sharks came from and how we happened to be so close to them in the first place. So we made up a whopper, sneaked into Frank’s house, and administered to the wounded.

I eventually told the heroic version of the shark story some twenty years later, while standing around a campfire at a father-and-son outing. By the time I was through, the crowd was ready to erect a statue in honor of Tom’s valor. In fact, I made all of us kids out to be a fanciful combination of swarthy adventurers and swashbuckling daredevils. Then, as I noted my own boys’ reactions (they hung on my every word), I reversed course. With time and the advantage of perspective, I took to adding the following editorial comments whenever I told the story anew.

Many acts of modern-day heroism are immediately preceded by acts of utter insanity—requiring the very acts of heroism that we’re bragging about in the first place. If we hadn’t been so completely insane as to paddle straight into the middle of death and then jump and hoot and slip around until one of us fell in, we wouldn’t have needed a hero. Hero stories persist because it’s not nearly as fun to avoid death by five hundred yards as it is to climb into the mouth of the grim reaper himself and then, at the very last second, scamper out in a flamboyant feat of heroism. Now that’s entertainment.

Fortunately, when you’re talking to your own children, reason prevails. You encourage your own precious offspring to avoid danger by a safe margin. With them, you give crystal clear directions: You can go into the water. No problem there. Just don’t swim into the churning waters. In fact, don’t go near the churning waters. Stay a full five hundred yards away from the churning waters.

What Does It Mean to Us?

I tell this story because it reminds me of what typically happens during training sessions when the topic turns to diversity and harassment. As class members discuss the always amazing and sometimes moronic things employees have been known to do to one another, a certain percentage always asks what they can get away with. They want to know how far they can go. Mostly it’s because they’re trying to understand the boundaries. Nobody wants to cut off human interaction in its entirety. A huge part of their life unfolds at work every day. Everyone wants to go into the water. They are going to talk with others. That’s a given. They are going to tell jokes, flirt, and tease. They just want to know where the safe waters end.

After the tenth person has asked if she can still tell blonde jokes (after all, blondes aren’t protected by law), or if he can tell a woman at work how good she looks in a sweater (because it’s about the sweater and not her body), I’m reminded of the sharks. There are some topics and actions that are obviously dangerous. They’re a veritable whirlpool of potential hazards. We all know what they are.

For example, if you start telling jokes that make fun of someone’s race or belief, you’re in dangerous water. If you’re attracted to someone who you’d like to date but who has shown you no interest (save for an occasional “bug off”), and you think to yourself, “Maybe she’s just teasing. I think I’ll keep after her until I wear her down and she finally agrees to go out with me,” you’re in dangerous water. If a coworker has annoyed you and you’re trying to come up with clever ways to get even, you’re in dangerous water.

What did we learn from the shark experience? To stay five hundred yards away from all things dangerous. So here’s what I tell anyone who asks: Don’t engage in socially risky activity. It’s that simple. Don’t tell blonde jokes. Sure, you might get the occasional laugh, but there’s a good chance that you’ll offend someone too. Don’t start a sentence with, “You know the trouble with women . . .” or “You know the trouble with men. . .” You may think that women or men have certain characteristics in common. However, throwing all of them into one big gender bundle (and a negative one at that) is bound to offend people who prefer to be viewed as individuals (i.e., most sentient beings). If you start a discussion with, “I know this might offend someone, but . . .” you’re in dangerous water. Warning people up front doesn’t lessen the risk. Quite the opposite. Warning others is akin to announcing, “Hey everybody, I’m about to say something really offensive, insensitive, and stupid, so listen up.”

Experience has taught me that when we start making exceptions to safety rules, we eventually run risks—and why run a risk when it comes to our lives? It’s just not worth it. Social issues are no different. The stakes are similarly high, so why take risks when there’s so little to be gained? Here’s the punch line: If you know what you’re about to do is risky, then don’t do it. Stay five hundred yards away from all things dangerous. Stay away from the churning waters.

Kerry Patterson Kerrying On

ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Dear readers,

I seem to have struck an awkward chord with several of you out there. I appreciate your watchfulness and dedication to the skills of good communication and consideration. I took a risk in distilling a rather long incident into a short story—please allow me to fill in some of the details.

Some of you have suggested that I was a bit of a wimp and should have taken a stronger stance with my step-grandfather. It’s true—at that time in my life I often chose silence over speaking directly. I was years away from studying and writing Crucial Conversations, and am grateful for the impact those skills have had on my life since. When this story occurred, I was in my mid 20s, dealing with my grandmother’s new husband, and trying to balance being nice to him with the needs of my family. I didn’t really know what to do or say. I hinted several times that we needed to cut the tour a bit short, my grandmother practically begged him, and my wife was quite direct—all to no avail. We were fairly open, but unsuccessful.

Some readers felt that I was the insensitive and excessively focused one in the story. Certainly a janitor would be interested in a janitorial tour. I agree. I was at first surprised by Bert’s reaction. I didn’t know my step-grandfather all that well, but we did adjust to his wishes and then tried to find a way to tailor a tour for him that wasn’t so painful for everyone else. In this we failed.

What I intended to illustrate in this article was the fact that we, like Bert, often get so amazingly focused on one element of our lives (or our arguments) that we miss other important features. Bert, as I learned from further exposure, was a classic low self-monitor who I believe was almost incapable of reading social cues. Recent studies of how the brain functions suggest that a certain portion of our population use their brains in different ways—making it very difficult for them to see what others see in the most simple of human interactions. I find myself acting like this when I get too caught up in an argument. Bert acted this way all the time.

It was with this in mind that I wrote my most recent column. My life has improved greatly as I’ve learned to monitor conversations around me—both the impact I’m having and the skills others are using—and I hope others might benefit from a similar awareness. My apologies to those who found me weak and insensitive. I appreciate the chance to review and improve my crucial conversations skills.

Thanks for your insightful comments,

Kerry

Kerry Patterson Kerrying On

ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Listen to Kerrying On via MP3
Listen to Kerrying On via iTunes

Every family has at least one kooky relative, and mine is no exception. In our case it was my step-grandfather Bert who routinely provided us with endless tales of quirkiness and interpersonal insensitivity. For instance, once when my wife and I had not seen Bert and my grandmother Dorothy for years, they dropped unannounced into our apartment in the town where I was attending school at the time. When it comes to social interaction, Bert is a train wreck, so, true to form, he initiated his conversation by stating, “You’ve certainly porked out since I last saw you. It looks like you swallowed your own eight-year-old self. Ha ha!”

After Bert ranked on me for an hour or so, he eventually asked for a tour of the campus. Glad to escape the insensitive humor and all-around rudeness, my wife and I buckled our two baby girls into our VW bus and, along with Bert and Dorothy, started out on what we hoped would be a pleasant tour of the campus—one where we would putt along amicably while discussing the university’s architecture, history, and curriculum.

Bert wasn’t interested in any such “foo-foo crapola” (his words, not mine). No, Bert wanted to walk inside the buildings and see stuff up-close-and-personal. After walking through the humanities quad, where he never once raised his eyes above the kick plates, Bert asked me to take him to the janitor’s closet. As if students carried a pass key or knew the entry code. Eventually, Bert found the custodial nerve center where he enthusiastically examined cleaning solutions while my wife and I tried our best to keep our toddlers from eating them.

As you’ve probably guessed, Bert was a custodian. To him, visiting a university didn’t mean examining the curriculum or listening to a lecture, it meant exploring the things that needed to be cleaned. It was the world Bert cared about and, as near as I could tell, pretty much the only one he saw.

The fact that Bert was interested in taking a custodial tour wasn’t the problem. Granted, it’s a bit odd to be touching and sniffing cleaning chemicals when touring a college campus with your grandchildren, but the issue here wasn’t Bert’s quirkiness, it was his insensitivity. Bert took my wife, my children, and me on a lengthy janitorial journey with no thought whatsoever of our needs or interests. In fact, the more we hinted and complained about stepping over sewer pipes or avoiding the flames that were leaping out of the power plant, the more Bert threw himself into the tour.

And it only grew worse. The sun kept beating down, my youngest daughter actually wedged her binky under a wrecking ball, my wife gave me one of her “he’s your relative” stares—and Bert? Well, he droned on.

Now, don’t get me wrong. You can care passionately about a lot of different things and still be socially well adjusted. Unfortunately, like Bert, many of us follow our interest in a subject with such fire and focus that we lose our social graces in the process—even if just temporarily. For instance, when caught in a debate at work we turn our attention so intensely on our side of the argument that we often miss the net effect of our actions. It may not be wax on the floor beneath us that we obsess over, but like Bert, when we’re caught up in the details of our own viewpoint, we often fail to notice that we’re turning people off to it. Or if we do notice that we’re not having the effect we had hoped for, we’re not sure what to do instead.

The good news is that not only can we easily improve our ability to note when we’re losing our social sensibility, but we can also improve the skills we employ when trying to express our views. That’s because the tools for enhancing our social repertoire are all around us. We actually live in the best laboratories available. We call them kitchens and offices and meeting rooms, but they are laboratories nevertheless.

How do these labs work? To quote from the renowned social commentator Yogi Berra: “Sometimes you can observe a lot by just watching.” If we take our focus off the arguments we and others are making and carefully watch others in action, noting what works and what doesn’t, we can turn every social venue into a learning lab. For instance, Jean Piaget made some great discoveries in the field of child development simply by watching his own children at home. Socially gifted people aren’t born gifted. They learn the skills by watching social interactions with the same level of interest Bert had for studying floor wax.

So, take a lesson from my experience with Bert. As you become more and more drawn into an argument, take your focus off “your thing.” Step out of the argument and observe how others are responding and note if communication ceases—even while you’re still talking. If that is the case, take the opportunity to apologize, open the conversation up to everyone, and get back on track. And drawing on these same observational skills, on those occasions when you yourself aren’t in the middle of the debate but are on the sidelines (perhaps in a meeting), observe gifted people in action. Focus on what they do, what works and why. Turn every high-stakes, emotionally charged discussion into a learning opportunity.

Turn your world into a stimulating learning lab, not just a place that needs to be waxed.

Kerry Patterson Kerrying On

ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Listen to Kerrying On via MP3
Listen to Kerrying On via iTunes

Since the dawn of humanity, philosophers, scientists, and puppeteers alike have been asking the same penetrating questions: Do we have free will? Do we actually make choices on our own, or is our behavior determined by powerful forces from our environment such as nagging parents, our outlook calendar, or the snarling pit bull next door?

During my first year of college I came to the conclusion that by the time I was aware that much (if not all) of what I did was, indeed, a function of my upbringing and surroundings, it was too late for me to undo the effects. The die had been cast. My language, my actions, my very methods of reasoning—all had been shaped before I realized what was going on.

So, I came up with a plan. In order to regain control of my will, I would act in ways that were opposite to my proclivities. Surely, this would put me back in charge. Ah, but this thought too had been shaped by my life’s experiences and was therefore hardly a choice, so I’d do the exact opposite. I’d follow my natural desires. Wait a minute, this couldn’t be right . . . and thus I swirled down an infinite loop of circular thinking until I eventually stumbled on a philosophy of my liking: gluttonism. I’d think about other (more important) issues over a chocolate milkshake.

And so I plodded along unfettered by concerns over free will/determinism until one fateful day—the day my wife and I bought our first home. Along with the automatic dishwasher and two-car garage, our home came equipped with, of all things, a test of my free will. The test was cleverly disguised as a redwood deck, but it was a test nevertheless and I couldn’t easily escape it.

Here’s how the free-will test worked. The first time I walked out on the second-story deck to take in the view, I leaned over the railing, looked down on our new lawn, and spit. I was thirty-four years old and hadn’t spit in more than fifteen years. My wife certainly had never seen me spit. And my kids, well, the whole idea of their father propelling germ-laden loogies into space was beyond the pale.

Before the spit hit the ground my wife pronounced me a filthy beast, and my seven- and nine-year-old daughters squealed in disgust. Normally the three of them saw it as their job to ridicule me for burping aloud or drinking milk straight from the container. Now that we owned a deck, their job had expanded. Because from that moment on, every single time I leaned against the deck’s rail, it pushed my spit button. It was creepy. I couldn’t not spit. When it came to the deck, I was little more than a loogie-marionette, jerked into action at the mere sight of an open space below me.

As a child growing up in Puget Sound I had lived around docks where, like all of my childhood friends, I spit every time I looked over the edge. It’s what boys did. Children, I’m told, often push their food off their high-chair tray, not solely as a means of rebellion, but as a method for learning depth perception. Perhaps my hard-wired act of spitting as I approached a railing was an extension of this mechanism.

In an effort to re-captain my spit reflex I tried personal pep talks. I’d approach my backyard deck and think, “Don’t spit, don’t spit! You can do it!” But then I’d get distracted (”Oh, a pretty butterfly!”), lean against the rail, and—patoohee—I might as well have been a cowpoke leaning over a spittoon.

“Dad spit three times,” my daughters would tell my wife when she returned from the market.

I mention this problem of reflexively jumping into inappropriate actions not because I want to enter the free-will/determinism debate, but because it’s highly relevant to something I do care a great deal about—improving one’s interpersonal skills. Here’s how the two topics relate. Much of our daily social interaction is tightly scripted. We engage in the same conversations so frequently that they become rote. In fact, if pressed, not only could we say what needs to be said without really thinking about it, we could act out both parts.

The good news is that these patterned responses free up our brains to muse about other things. The bad news is, once we start into a script, it’s hard to change what we do and say. We follow the script much like a well-worn and familiar path—actually, more like a steel railway.

For example, one evening my wife asked me to request fry sauce (a local product) when I ordered our food at a hamburger joint. I entered the queue, waited my turn, and then the clerk started into the counter script.

“May I help you?”

“Why yes,” I replied—and off we went. I didn’t merely know what I was going to say, I knew what the clerk was going to say. He was going to ask me if I wanted fries and a drink and when I said yes, he was going to ask: “Large?”

Of course, once I switched into auto pilot, I flew through the interaction without much thought and, you guessed it, I didn’t ask for fry sauce. I was never going to ask for the fry sauce because the interaction was programmed from the beginning. I started into the counter script, and once I did, I fogged over, coasted along, and stopped making decisions.

This particular issue becomes important to people who have decided to improve their ability to communicate with friends and coworkers. For instance, many individuals who attend our Crucial Conversations Training return to work feeling excited about the prospect of using their new skills. However, despite their enthusiasm, they often don’t think to bring what they’ve learned into play when called upon to do so. When a conversation starts to heat up (at the very moment when they should be thinking: “Cool, this is a time to try out some stuff I learned!”) they get sucked into an old script. Only after the conversation has ended do they realize they missed a good chance to behave differently. At the beginning of the conversation, just before they think to try out their new skills, the dominos of habit begin to fall and—clink, clink, clink—routine behaviors tumble down one after another until, once again, they’ve messed up the entire interaction.

But it doesn’t have to be like this. There are ways to bring cognition—and with it, the hope for change—into highly routine interactions if only you can remind yourself to do so. For those of you who have found it hard to change your conversation style, here are a few hints for breaking the bonds of pre-programmed scripts.

Put up a Sign. This was the ultimate solution to my redwood deck challenge. I posted a sign (on the rail itself) that simply stated “Don’t Spit.” I would read it just before I hit my spit button and I eventually broke the habit. When it comes to learning interpersonal skills, trainees often post pictures of the model they’re following right in their office. This visual cue reminds them of the new way of dealing with high-stakes issues at a time and place when they need the reminder.

Set Aside a Time. With certain behaviors or skill sets, it’s best to set aside a block of time where you can practice what you’ve just learned. For instance, when it comes to holding a crucial conversation, devote an hour a week during which you seek out high-stakes discussions. Then, as opinions vary and emotions start to run strong, you’ll be on guard to bring your newest and best skills into play—avoiding the pitfalls of rote scripts.

Get Cues from a Friend. When I become too forceful, pig-headed—and then maybe a tad punishing—my wife calls me on it. If my bad behavior is aimed at her, she says something to the effect of, “You’re doing it again.” She does this in a pleasant way; I stop, take a breath, and then try to get back on my best behavior. In public when she spots the same nasty habits (only I’m applying them to others) she gives me a look that serves the same function. You can contract with a colleague at work to do the same thing. In short, as you head down the highway of interpersonal disaster, trusted friends hold up a stop sign and you backtrack to the right route.

Apologize and Start Over. Sometimes we miss the cue that says we need to bring newer and better skills into play, but we don’t miss the fact that we’re now careening down a dangerous road because we’ve obviously made a wrong turn (i.e., followed our old scripts). When this happens, rather than keep on truckin’ because you’re already well underway, stop, apologize, and start over. With this practice in your arsenal, you don’t have to be perfect, just willing to try again.

Well, it’s time for me to head to lunch with a friend. He wants to go to this Thai restaurant up the street, but I’m a bit apprehensive. It’s not the spicy food that has me worried. It’s the building. You see, the place has this deck . . . with a railing.

Kerry Patterson Kerrying On

ABOUT THE AUTHOR
Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.
READ MORE

Listen to Kerrying On via MP3

Listen to Kerrying On via iTunes

When Old Man Hubback pulled up to my grandfather’s grocery store it always caused quite a stir. Cars pulled over so people could take a gander. Dogs yelped themselves silly. And kids came running from every corner. The fact that the German immigrant looked like a homeless version of Santa Clause would have been enough to catch some people’s attention, but that wasn’t his drawing card. When Mr. Hubback traveled from his home a mile away to Noonan’s Grocery, he hooked up his horse to a hay wagon and clip-clopped his way down the lane. This took place in the early 50s, and that made him the last person in Bellingham to travel by means of a one-horse-power vehicle. That’s what caught everyone’s attention.

The boys who came running to catch a glimpse also had something else they wanted to witness. The stoic German would climb down from the wagon, walk through the front door of Granddad’s grocery store, walk straight to the counter, and slap down a dime. Without a word Grandpa would march to the back of the cooler and fetch an ice-cold bottle of Coke.

Hubback would grab the icy bottle in his massive hand, take it to the wall that sported the bottle opener, and pop off the lid. Then he’d whip the Coke bottle to his lips, tilt it and his head back, and in an act repeatedly attempted and failed by every boy in the room, Hubback would down the icy, burning liquid in three or four gulps—without so much as a single pause, belch, tear, or gasp for air. Then, to the cheering of little boys, Hubback would smack the empty bottle down on the counter, turn on the heel of his boot, and head back home. Most of the boys would remain behind and speak in reverent tones about the old man’s gift.

As the crowd dispersed, for me the encounter was far from over. When the old German climbed on his wagon, I’d often try to sneak onto the back where I would hide in a pile of loose hay. If he didn’t spot me, I’d get a free ride home on a horse-drawn wagon.

Hubback had a different plan. He didn’t like kids climbing on his wagon and he let them know by twisting on his perch and turning his bull whip on anyone who had the temerity to invade his space.

On this particular day as Hubback pulled away with me perched on the back of his wagon, I quickly slid under a pile of fresh-cut hay. I had made it onto the vehicle undetected. Eventually I ventured out far enough from underneath the hay to dangle my legs off the back and enjoy the slow clip-clopping as we meandered down the dirt road that led toward my home.

I should have known better than to expose myself, because it wasn’t long until a stray dog charged up the road, barking at the horse and Mr. Hubback turned to give the mongrel a taste of his whip. Seeing me sitting there on his precious wagon, unharmed and with a stupid grin on my face, Hubback immediately changed targets by re-cocking his arm to give me a sharp smack.

But then fate intervened. Before Mr. Hubback could whip me we both heard a strange shout emanating from somewhere up the road. In unison we turned our attention to the ruckus. It was Maxine, a middle-aged lady who lived nearby. Maxine not only marched to the beat of a different drummer, she marched to the beat of a wildly insane drummer. Whenever she walked up the road, she tilted forward as if struggling against a hurricane-force wind and would peer ahead until she saw another human being coming her way. Then, no matter the distance, Maxine would start shouting a garbled monologue that only she could understand.

Realizing that the chatter was just Maxine, Mr. Hubback smiled at me with a sardonic grin and raised his right arm to give me a thrashing. But I was saved once again. This time it was the sound of “Buggy Baker” bouncing down the bumpy road in her old war-surplus jeep. Ms. Baker had earned the appellation of “Buggy” because she was a high school biology teacher who loved bugs and acted, well, sort of buggy. For one, she drove an open jeep—not common for a woman in her fifties in the fifties. Two, she was always accompanied in her jeep by Billy, who was not only her best friend, but, as his name might suggest, was also a goat. On this day as Buggy bounced down the road in her jeep, so did Billy. The poor creature could hardly stay on his assigned perch on the back bench because Ms. Baker was driving far too fast for a road that was more pot hole than path.

As Mr. Hubback and I paused to watch, it became clear that Buggy’s intention was to pass the wagon at a dangerous clip.

Just as Buggy began to hurl past us, Maxine (still yammering) drew close enough to stand in the path of the careening jeep, so Buggy was forced to slam on the brakes to avoid a horrible disaster. As she stomped on the brake pedal, the jeep hit a huge pothole and nearly flipped bumper-over-steering-wheel. This convulsive action pitched poor Billy into the front passenger seat, legs splayed forward where he ended up sitting there in the distinctly human pose of someone riding shotgun.

The curiously embarrassed look on the goat’s face coupled with the fact that he appeared as if he were pretending to be a human being who was casually cruising the countryside was simply too funny for words. As I looked at Old Man Hubback and he looked at Maxine and Maxine looked at Buggy we all grinned widely. Then, in a moment of truce, Hubback sat down his whip, leaned back his head, and let out a howl that was half laugh, half choke. Buggy tittered, Maxine cackled, and I laughed until tears ran down my cheeks. After a full minute of laughter, Buggy shooed Billy to the back, carefully edged her jeep past the wagon, and pulled away. Maxine leaned precariously into the imaginary wind and strode off at full yammer. And, true to form, Hubback grabbed his whip and menacingly aimed it at me again.

That was the end of that. I leaped from Hubback’s wagon and hurried the rest of the way home. Ten minutes later I burst in the front door and excitedly told my mother the story of the shotgun goat and the bull whip. Mom laughed along with me until we were both forced to sit down on the couch to catch our breath.

Then as Mother gathered her composure she exclaimed, “Isn’t it wonderful!”

“Isn’t what wonderful?” I asked.

“Living in this neighborhood!” mother explained. “We have people from all walks of life and that makes this a perfect place to live.”

In my moment of near crisis, Mom chose to focus on the joys of diversity. She loved people of all shapes, looks, beliefs and sizes. She loved to chat with immigrants. When I grew old enough to study biology, Mom took me by Buggy’s enchanted home where I discovered a menagerie filled with mysterious creatures and shiny microscopes. Buggy in turn introduced me to the joy of scientifically exploring the swamp in her backyard.

“To each his own.” That had been Mom’s mantra. Long before the topic of diversity had become popular in HR departments worldwide, Mom knew the joy that came from meeting, associating with, and loving people of every ethnicity, lifestyle, and belief.

No matter the direction of the political winds, mom never broke stride. While it’s true I never actually heard Mother use the word “diversity,” it was what she cherished. When Mr. Hubback grew feeble, it was she who took him soup and sat with him. And when Mom returned to college at age forty to study speech therapy, it was Maxine she took on as her first benefactor.

Mom never changed. Forty-five years later, on the eve of her death, she generously gifted a family of Mexican immigrants several dolls that she had made by hand to adorn her Christmas tree. Mom had invited the new neighbors and their five children into her home for hot chocolate one evening, and when the kids had complimented her on the dolls, she gave them away without a second thought.

Later that night as mom settled into her over-stuffed chair for the very last time to knit wool hats for the children of Bosnia (we found a bag of twenty beautiful hats when we went through her things), I’m sure she smiled deeply as she imagined the joy she would bring to a people she had never met, but whom she had been dutifully studying in her encyclopedia.

“Bosnians!” She had said to me as she knitted hats one day the week before—The Encyclopedia Britannica lying open next to her. “Aren’t they a fascinating bunch!”

Mom made diversity a wonderful thing.

Kerry Patterson Kerrying On

ABOUT THE AUTHOR
Kerry Pattersons author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations.

Listen to Kerrying On via MP3

Listen to Kerryin On via iTunes

I’m not sure how old I was when my mom taught me how to find wild mushrooms. I know she held my hand as we walked into the woods that day. I can still feel the warm touch of her delicate fingers. That would put me at around seven years of age. Any older than that I would have stopped holding hands because, according to my older brother, it wasn’t “cool.” What a shame.

It was springtime in Bellingham, Washington and if you knew where and how to search you could find delicious edible mushrooms in the woods behind our home. However, as Mom soon taught me, it took some first-class hunting. (Toadstools were easy to find, but they would kill you.)

After trekking through the woods for nearly an hour Mom eventually dropped five mushrooms into our brown paper bag. I had found one. We eagerly took our bounty home where Mom quickly fried it and popped the tender morsels into an omelet. This ritual went on for a couple of weeks—the two of us searching hand-in-hand and eventually returning with a half dozen or so mushrooms.

Then one Saturday morning my world changed. Driven by some genetic, time-released code hidden deep inside my cells, I sprung to my feet, grabbed a brown paper bag, and went in search of the fungi on my own. I still remember how frightened I was as I walked into the thick, dark woods behind our house. I hadn’t read about the “wild things” that lived there (the book wouldn’t come out for another decade), but I certainly had heard their occasional growls and howls. I had even seen their tracks. Plus my older brother had filled my head with tales of moose, cougars, and bears (Oh my!) that routinely mauled anyone who dared enter their domain. And I was about to enter their domain.

The prospect of being gutted by a beast frightened me right down to my socks, but it wasn’t enough to keep me home. Not that day. My desire to prove my mettle outweighed the fear that normally kept me close to home. It was my time to step up to the table. It was my time to provide for the table. So, I plunged into the darkness, eyes pinned to the forest floor—dead set on bringing home the bacon.

It was hard work finding mushrooms that day. The woods were wet from an overnight rain; the underbrush scratched my arms, burrs stuck to my pant legs and socks, and stinger nettles rubbed against my exposed neck and ankles—leaving behind tiny mountain ranges of welts. All the while, the mushrooms hid. They were masters of camouflage. With no effort whatsoever, they magically disappeared into the forest floor—nature’s Waldos—perfectly blending into the background.

After over an hour of fungi-less searching, and just before I trudged home in utter defeat, I eventually stumbled into a small grove that offered the first mushroom of the day. As I bent down to gather it up, there next to it I saw another—and then another. Startled by the find, I jumped to my feet, gave my eyes a second to adjust to the diminished light, and there, peeking their heads through the loam and leaves, I spotted dozens of edible delights. I’ll never forget that glorious moment. I had stumbled on the mother lode of mushrooms. I would return home the victor.

I soon gathered up every single fungal gem and dashed home with my brown paper bag filled to the top. (These were the honeycomb variety of mushroom and as such, easy to spot—so I wasn’t running the risk of bringing home deadly toadstools.) Mom beamed with delight when she saw what I was carrying. My brother gave me an enthusiastic thumbs-up. Dad slapped me on the back, carefully inspected my bounty, washed it, and fried the lot in butter. Then the four of us sat down at the family table and feasted on a delicious breakfast that I, a seven-year-old boy, had hunted and gathered all by myself.

Some kids go through a formal rite of passage into manhood. They do it at church or during a tribal ceremony or maybe even at home when Dad tosses them the keys to the car or their first laptop computer. Not with me. I was only seven that day I brought home the mushrooms—about half the age most people think it takes to spring into manhood. But for me, I’m pretty sure I made part of the leap right then and there. After all, as everyone could plainly see, I was now a member of the select group of people that helped feed our family.

And feed our family I did. From mushroom gathering I soon graduated to berry picking, clam digging, and fishing. We were dirt poor during my childhood years, but we always ate well. Imagine a dinner comprised of wild mushrooms, butter clams, trout, and hot blackberry pie. It’s the kind of fare they serve at a fancy restaurant nowadays. We Pattersons ate such stuff because it was free and, more often than not, I had brought it home.

I hadn’t thought about this part of my life until last week when two of my granddaughters invited me to a fashion show. At age nine, the two of them had taken a sewing class from one of our neighbors and now they were going to model the blouse and skirt each of them had made. They had picked the patterns, selected the material, and after hours of work and meticulous care had sewn an outfit that they’d soon be wearing to school.

As each granddaughter paraded around the church auditorium cum runway, I nearly burst with pride. Imagine that, making their own clothes—and only in the second grade! Later that evening as we talked, each child stood confidently wrapped in clothes of her own making. As I looked closely into their eyes I could tell that both girls had changed. I had seen them perform ballet, gymnastics, cheer leading, piano, violin—you name it—they had taken the lessons and performed at the recitals. But this was different. They were different.

Most lessons are about improving yourself, performing, and then taking a bow. And while I believe in such personal training and the skills, confidence, and discipline it develops, it’s not the same as producing something the family can use. It’s not the same as adding to the country’s gross national product. It’s not the same as picking mushrooms or sewing your own clothes. Do that, and you’re part of the group that feeds and clothes your family. Do that, and you change.

I suddenly saw the value of teaching children and grandchildren (while they’re still young) ways to help feed and clothe the family as well as how to care for the home. Perhaps you think I’m grasping at straws, but I think the difference between performing and providing, although subtle, is substantial. Praising a kid for taking three minutes to draw a crayon picture is one thing. Praising a child for bringing home the bacon is something both memorable and worth shouting about.

And now for the organizational take away. Within companies we often put people through training and other educational experiences that help them improve in some way. But we don’t always teach what it takes to “put food on the table.” That’s because we don’t take the time to identify and teach skills that can make a difference to the bottom line. We’re driven by catalogues and what’s currently popular or even what’s politically safe more than we’re driven by our actual needs. Besides, it’s hard to discover what you really need. It can take real research. You have to talk about problems. And that can be awkward.

In a similar vein, we only rarely teach complex interpersonal skills (skills that can affect the bottom line) because it can be difficult. People don’t follow rote paths. You have to be prepared for all kinds of different responses, and who wants to do that? We don’t practice until we’re competent and confident because that can be repetitive and require touchy feedback. In short, we frequently avoid the nettles, burrs, and bears (Oh my!) and do what’s easy and comfortable instead. We walk to where it’s safe, light, and comfortable, not where we need to go to find the mushrooms. Then, of course, we come home un-scraped, un-prickled, un-stung, and empty handed.

But that’s okay. Because in today’s world we’re likely to get a high-five and a rowdy cheer—just for trying.

I, on the other hand, want the mushrooms.

Kerry Patterson Kerrying On