I’ve noticed lately that my friend isn’t giving me her full attention when I’m speaking. She will start the conversation, but when I’m discussing a point, her attention starts to wander. Sometimes she won’t even acknowledge what I’m saying. It feels like she wants to end the conversation while I’m still speaking. It’s very hurtful and it makes me feel like she does not value what I say. How can I get her to stop doing this?
How can you confront a manipulative roommate who has a way of talking their way out of situations and a history of gaslighting? I caught them stealing food from other roommates.
How do I help an employee become more organized and productive when she does not respond well to constructive criticism? We have talked about this several times, but I cannot seem to help her find a productive way of working. It’s almost like she enjoys being frantic and unproductive. Any suggestions?
Someone misses their deadline. People routinely show up late and cut out early. Your direct reports fail to adopt the new project management tool. The list goes on. These are just a few of the everyday challenges of a team leader. I know because I am one.
I recently assumed the role of assistant nurse manager in a very busy procedural area of a hospital. I have learned that one of our technicians has been causing drama on the team for several years. Nurses have been known to cry because of her aggression and passive-aggressive behavior. Previous management didn’t know how to deal with her, as she incessantly denies accusations. How would you recommend I confront this person with a Crucial Conversation?
It’s one thing to tell a person you disagree with them or give them feedback about a situation, but how do you do this with a group? I am in a situation where everyone seems to be heading in the wrong direction. I disagree with their thinking and their actions, but it appears I’m the only one. What can I do?
My manger recently told me that another leader said this about me: “her nationality shows by her bluntness in meetings.” I was told this as feedback but wasn’t given any specific examples. While I am open to constructive feedback and want to improve, I’m very hurt by this comment. This is particularly hurtful because I work for an organization that prides itself on being diverse and inclusive. I also ask myself: What would the feedback be if I were of a different nationality? Or if I were male? Or what would I hear if I were a director or a VP rather than a manager? How do I respond to this feedback? Right now, I feel hurt. I welcome your insight
I’ve had trouble with employees being vigilant to hold peers accountable, but in a way that isn’t very kind. How do you encourage peer accountability and ensure it doesn’t end up as a form of bullying?
I work in the agricultural industry as a sales rep. Sometimes I must go out to a customer when a product has not met their expectations. I just started reading Crucial Conversations, and I also have Crucial Confrontations. Any areas I should focus on to better handle these situations?
I work with a senior employee who is passive-aggressive, interrupts the boss, pontificates, challenges direction he does not agree with, and diminishes team morale. I’d like to talk with him about this, but not sure how to begin or what to say. Can you help?
